Telesmart delivers a comprehensive portfolio of customer interaction management solutions which are scalable in deployment, size, complexity and integration, offering choice and flexibility, whatever the business type or budget size.
With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, whilst providing actionable intelligence to drive ongoing improvement. Our unique multichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, and are accredited on all major platforms including Mitel, Cisco, Enghouse, Microsoft, Tendfor and NEC.
We provide a range of quality, workforce and business optimisation tools to help organisations provide consistent quality of service, whilst remaining profitable and efficient. These tools help organisations to enhance operations, ensure high quality customer service, resolve customer disputes, achieve regulatory compliance, accelerate employee training, and increase workplace productivity and security. All solutions are highly scalable and modular, enabling you to choose the level of complexity that meets your requirement for continuous performance improvement.
Self-service is a key and increasingly important part of an integrated customer experience. A significant number of customer requests are for simple issues such as password resets, order status enquiries or directory assistance. Nearly all of these requests are ‘self-service’ interactions that can be handled without the need for live assistance. Our solutions empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.